Shipping Policy
Last updated: 1 October 2026
Every order is packed with care so it reaches you safely and on time. We ship across India and worldwide.
Order processing
- Orders are processed and dispatched within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays are processed on the next working day.
Delivery time
After dispatch, delivery usually takes:
- Metro cities: 3–5 business days
- Other locations in India: 4–7 business days
- Outside India: 7–15 business days
These are estimates — actual times can vary with your location, the courier, or events outside our control.
Shipping charges
- Free shipping on orders of ₹999 or more.
- A flat ₹79 on smaller orders.
Orders to addresses outside India have a flat shipping charge of ₹1500.
The exact shipping charge is always shown in your cart and at checkout before you pay.
Payment
All orders are paid online at checkout through Razorpay (UPI, cards, net banking, wallets). We do not offer Cash on Delivery.
Tracking your order
Once your order ships, you can follow it on our Track Order page with your order number and email, or from your account page if you have one. Please keep an eye on your shipment’s progress so you are available to receive it.
Delivery attempts
Our courier partners will try to deliver more than once. If a parcel can’t be delivered because of a wrong address, nobody being available, or the parcel being refused, it may be returned to us — and shipping charges will apply to send it again.
Delays
We always aim to deliver on time, but delays can happen because of:
- high order volumes, such as during festivals and sales;
- bad weather;
- courier or logistics disruptions;
- remote or hard-to-reach delivery locations.
Thank you for your patience if this happens.
Please check your details
Once an order has been dispatched, we can no longer change the:
- shipping address,
- contact number, or
- products in the order.
Please make sure everything is correct before you place your order.
International shipping
We ship worldwide. For orders outside India please note:
- You pay in Indian rupees (INR); your bank or card issuer converts the amount and may add a foreign-transaction fee.
- Customs duties, import taxes and local handling fees (if any) are set by your country and are payable by you. We are not responsible for delays caused by customs clearance.
- Please give a complete address and a phone number with your country code, so the courier can reach you.
- Delivery times are estimates and can be longer during peak seasons or customs checks.
Contact us
- Melliora (Proprietor: Ananya Baranwal)
- Ghaziabad, Uttar Pradesh 201009
- Email: contactmelliora@gmail.com
- Phone / WhatsApp: +91 93112 83828
See also: Privacy Policy · Terms & Conditions · Cancellation & Refund Policy · Shipping Policy