Cancellation & Refund Policy

• We do not accept returns or exchanges.
• Orders cannot be cancelled once they are placed and paid for.
• Refunds are given only in the damaged-item case described below.

Please read the product description, details and size information carefully before you order. If you have a question about a product, write to us at contactmelliora@gmail.com before buying — we are happy to help.

If a product reaches you damaged or defective, we will look into it — but only when all of these are true:

• the product was damaged or defective when it was delivered;
• you recorded a clear, continuous, unedited unboxing video, starting before the sealed parcel is opened;
• you contact us within 24 hours of delivery;
• the item is unused and still in its original packaging.

• the sealed parcel, with the shipping label clearly visible;
• the parcel being opened, without cuts or pauses;
• the product inside;
• the damage or defect itself.

The video is required to verify every claim. Claims without a valid unboxing video, or sent after the 24-hour window, cannot be accepted.

Email contactmelliora@gmail.com or WhatsApp +91 93112 83828 within 24 hours of delivery with your order number, the unboxing video, and a short description of the problem.

• We will send you a replacement, if the item is in stock.
• If a replacement isn’t available, we will refund the amount to your original payment method within 5–7 business days.

• choosing the wrong size or variant;
• changing your mind after ordering;
• small colour differences caused by phone or computer screens;
• delays caused by the courier;
• wrong or incomplete shipping details entered at checkout.

In rare cases we may have to cancel an order ourselves — for example if an item goes out of stock or we can’t deliver to your address. If that happens, we will let you know and refund the full amount to your original payment method within 5–7 business days.